Forum Discussion

JlYellow's avatar
JlYellow
Joining in
6 months ago

Error 403 email

I keep getting error 403 when trying to connect to my separate email address through virgin media. I have tried to reset my password however this has not worked. Any suggestions?

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    6 months ago

    Does issue occur when using your browser's Incognito / Private mode?

    When error next occurs try the following:

    • select the padlock icon shown in the address / location bar
    • look for an option to either clear / view cookies in the pop-up menu
    • then follow the process to remove the cookies shown for the site
    • does issue persist?

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  • David_Bn's avatar
    David_Bn
    Forum Team
    6 months ago

    Thanks for reaching out to us JlYellow, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the E-Mail account, can you please confirm if you've been able to follow the given advice to see if this can resolve this matter for you?

    Do please report back to us, if this matter is still ongoing

    Thanks

    David_Bn