Forum Discussion

amsquared's avatar
amsquared
On our wavelength
3 hours ago

emails are deleted as soon as they arrive

This morning on my wife's blueyonder.co.uk email account when she opens the email app on her phone new messages are there for a few seconds and then they just vanish from the account. I have tried on my Mac email client and the same thing happens I see there are new messages but as soon as I open the email account the messages disappear.

The email was working Ok yesterday I have sent several test messages to her blueyonder account and they disappear as well.

She uses a secondary email account.

Any thoughts

 

Thanks

3 Replies

  • amsquared's avatar
    amsquared
    On our wavelength
    2 hours ago

    Seems to be working again at the moment. Very strange that emails just vanish from account. The email account was an alias account. I can sign in on the Virgin Media site with the main account but not the alias email. If I try to use the alias email VM states its not a valid email. Yet she can use the alias email to sign in on her phone. Perhaps its time to wean her off the blueyonder email to a different provider.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      42 minutes ago
      amsquared wrote:

      Perhaps its time to wean her off the blueyonder email to a different provider.

      You have given the correct answer.  I would suggest this is the best plan of action.  It will be a pain, having already done this, but well worth it.  IMHO the VM mail service is only going one way. 

      Something like Mailstore Home can archive the mailbox off to local storage, and then setup a forwarder to another mail provider service that's not linked to an ISP.  After a period, you can get the BY mailbox deleted entirely to avoid any potential spam hijacking.