My wife’s email , an ntlworld.com address had been locked by VM. A crazy thing to do if you also don’t tell anyone. I need to change the password, but I will also have to use another email address to do so .
So I think I get that and can probably do it BUT will her previous email xx.xxxxx@ntlworld.com then still work on her IPhone account ?
This is a crazy way to do things .. we’re also out of the Country which doesn’t help !
Thanks for any replies.
So, I'm now back in the UK and frankly getting nowhere with this.
I have tried to reset the password for my wife's email which is a secondary account to mine. I have had to set up a new email to sign in to my virgin media - it doesn't seem to have worked - I can sign in as me using my old details but then cannot manage her email to reset her password. If I click on manage other accounts all I can do is delete them.
She has now had no emails since 12 February.
I am clearly not doing something right, but I cannot get any help - I can't speak or chat with a real person, that takes me into an endless loop of "you have to choose from the list"; I can't email directly about the query and Virgin doesn't want to actually speak to anyone as there are no call numbers.
HELP ME !!!!!!!!
