Forum Discussion

mickandy's avatar
mickandy
On our wavelength
12 days ago

Email problems

I too cannot access my emails. It says Multiple account errors on both my accounts. Ntlworld & Virginmedia. Please help as I am a 78 years old female and not experienced in knowing what I should be doing. 

5 Replies

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey mickandy, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your email issue.

      What errors are you getting?

      Is it saying there is a password error for example?

  • goslow's avatar
    goslow
    Alessandro Volta

    Firstly, to clarify, are you currently a VM broadband customer?

  • mickandy's avatar
    mickandy
    On our wavelength

    No know nothing about that. It has been working fine until today.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Lets start with something simple before VM did all this before the 14th have you ever logged into My virgin media?

    Login to My Virgin Media | Virgin Media

    Do you know your main Email (to view bills) with virgin media or before the 14th was told to change this to a 3rd party and logged in with that Email?