Forum Discussion

Lozzer18's avatar
Lozzer18
On our wavelength
4 months ago
Solved

email problem

following recent area work, I have problems with email. My VirginMedia.com isnt showing when i log in via myvirginmedia and my ntlworld.com comes up but its not showing anything in the inbox, spam shows up and items coming to my inbox are autoforwarded to my gmail address, but dont show in inbox.I have reb0oted the router and cleared browser cashes

on my ipad, i get VirginMedia.com emails but @ntlmail not showing anything in the inbox but spam is delivered  on

account number is removed

any help appreciated

Thanks

Laurie

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • David_Bn's avatar
    David_Bn
    4 months ago

    Thanks for coming back to our Community Forums Lozzer18, and I'm sorry to hear of the E-Mail issue you're currently experiencing.

    Do please check out the envelope in the top right hand corner for a private message from me, and I can seek to have this resolved for you.

    Thanks,

    David_Bn

  • Lozzer18's avatar
    Lozzer18
    On our wavelength
    4 months ago

    although i can access my email accounts, all the folders are ok but the inbox is not displaying received emails, spam gets through. If i send an email to my ntlworld.com email from a gmail account, it doesnt appear in the inbox. I have auto forward from my ntlworld.com email to my gmail and this appears to work showing that the ntlworld emails get through. Has anybody had a similar problem

  • Lozzer18's avatar
    Lozzer18
    On our wavelength
    4 months ago

    Inbox not showing received emails in inbox when using webmail access

    Due to a previous issue, i was given a Primary account log in and a separate one to access the webmails. The issue was due to email info in the primary account not having the keep copy box checked. ticking that box in the autoforward details resolved the issue with the email account not showing anything in the inbox

    Hope this helps anyone with a similar problem

    • Carley_S's avatar
      Carley_S
      Forum Team
      4 months ago

      Hi Lozzer18 

      Thanks for taking the time to post and letting the community know what you found was the issue and how you resolved this. I'm sure this will help others who might be having similar issues. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.