Yesterday I managed to get my emails working on iPad and iPhone following the help provided by Graham A. This morning, I tried to get my emails working on two desktop computers, an iMac and a Windows 10, using the password generated yesterday but without any luck. Do you have to generate a new password for each computer you are using?
No, you use the same password for each mailbox. You may have to remove the existing "connection" and set it up again from scratch. The old passwords may be cached on the devices, so a clean setup should remove this old information.
Thank you so much, worked on both desktops. I can now get on and do something productive.
Can someone point me to the advise on how to get virginmedia email working again in outlook
I have not changed password at all but outlook won't authenticate when I add VM account as a new account having deleted it
At the moment I have set up VM mails to forward to another email address
Forum TeamHi CShearring 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with applying your Virgin mailbox to a third party mail client. Since there have been changes in security Microsoft have since updated their settings for this to be done and the new settings can be found here 👉 Settings.
Let us know how you get on.
Please don't try and blame Microsoft. I'm well aware of their recent changes
This is 100% Virgin settings you basically forced a new password change through and instead of communicating in advance waited for it to be a problem
Can someone point me to the advise on how to get virginmedia email working again in outlook
I have not changed password at all but outlook won't authenticate when I add VM account as a new account having deleted it
To create an email app password or update an existing one you need to follow these steps:
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.
Thank you that solves it
After three days (and lots of repeat attempts) with no email (as the old password was not recognised by Virgin, to allow the creation of a VMO2 account ), my wife got through and it was sorted a mere two hours after dialling the Virgin 150 line. She'd had to set up a throw away email account prior to this, as that was the only way to get verification.
Why on earth do we even have to set up new passwords? Has it forgotten who we are? Mail works fine on my phone with the old password but not on my laptop. Why is that? This has now happened 3 times as far as I remember and the problem has always been on the server side. I keep having to generate new passwords for no apparent reason or notification and even then things struggle to work normally again. And no notification from Virgin to its user whatsoever during this whole process. Ridiculous.
