email problems
did anyone else get an email today as in the picture ? as i tried tonight to change it and got what is shown on the second picture ??? dont know what they mean by a virgin media email address ?? anyone else ?????
Forum Discussion
4 Replies
Mentioned here
Account Sign-In Changes | Virgin Media Community - 5645266
affecting a 'small group of customers'.
The email from VM is very confusing and I know no more than you do,.
However I would just point out that it does say "this will take place automatically from 30.6.2025"
My reading of that phrase is you (and other affected VM customers) do not need to go through the process of changing your My Virgin Media sign in details yourself because VM will make the change automatically from 30.06.2025.
Based on that crumb of information from VM, I would suggest you:
- wait until 30.06.2025
- then simply try signing into your My Virgin Media account
- but enter your VM email address as the username (so your original VM email address rather than your 3rd party email address)
- and the enter the existing password
See how that goes on 30th June or perhaps 1st July 2025.
Coenoby
many thanks i will try your idea 👌👌
I await June 30th with baited breath and will stay away from the Forums for a day or two ...
