I have been unable to access my email accounts this morning, and I am using my regular laptop. I keep getting this message:
Ooops – you can’t do that right now
We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.
Try this:
Still stuck? If this keeps happening, get in touch with us and we’ll help sort
I've had exactly the same problem for four days - but only on one PC (unfortunately, it's my main work PC).
I can't even log into Virgin Media (let alone my email) without getting this message.
Hey tech support, please can you help us?
I can access my email via my phone, iPad and laptop so it's one specific device that's the problem.
I'm have an NTLWORLD email address but use a googlemail address as a login.
To try to fix it I've:
Deleted all of my cache and cookies for the past 2 weeks.
I've changed my password 5 times over 4 days.
I've tried using Chrome and Edge in Incognito and Private and Admin modes
Turned off my VPN/Malware software.
I installed a fresh version of Firefox without transferring any sites of settings (so I don't think it's a cookie of cache issue) - but somehow VM has just blocked this one device.
I'm relieved that I can still access my email - but it's a pain moving files around via a USB stick - please help ASAP, thanks in advance for any help you can provide.
This whole situation is bizarre. I had full access yesterday morning, now I am getting the same message.
Fortunately I was able to move my Vinted, EBay and PayPal accounts to another email provider.
Something wider going on . I'm a current VM subscriber & mines been deleted too
If the accounts were going to be deleted then we should have been informed, in order to make alternative arrangements.
Forum TeamHi SandraDJ
Thanks for posting and welcome back to the community. If the emails are listed on an active account, then unless you've deleted them, they will not be deleted.
Please see here - https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address for further help as it explains more about how to access email.
Best,
Spoke to Virgin about it.
Apparently ntlworld emails will not work unless we make log in through another email.
Try Sky
It's a virgin media account, as well as an old ntlworld account. It's so annoying, there's emails in there that I need.
