I have been unable to access my email accounts this morning, and I am using my regular laptop. I keep getting this message:
Ooops – you can’t do that right now
We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.
Try this:
Still stuck? If this keeps happening, get in touch with us and we’ll help sort
I am still having problems in accessing my email accounts through the website. The problem has been intermittent after the first five days of the issue. I got the Oops message early this morning, but seem to be in this afternoon.
The advise to use a familiar machine is ridiculous - I only have one laptop at home.
I have managed to open one account in Brave. I've opened a proton account and a yahoo account for some things. Those free accounts only have limited storage, so I may end up with multiple accounts.
SandraDJ "I am still having problems in accessing my email accounts through the website. "
All I can say is that I have not had the "Ooops you cannot do that" error since deleting all VM cookies from my browser a couple of days ago (as I posted here on 21st June).
" I've opened a proton account and a yahoo account for some things. Those free accounts only have limited storage, so I may end up with multiple accounts."
It's true that Proton mail only has 1 GB of data but to be fair it's real attribute is its security and privacy and a lot of people value that much more than additional data storage.
However, as far as I am aware, the free version of Yahoo email still comes with 1 TB (1000 GB) of storage. In contrast VM email accounts only have 25 GB.
Having said that Yahoo has its faults but a lack of storage space is not one of them.
Do be careful though, all email accounts are just communication tools not data storage services. Emails can get deleted all too easily so which ever email service you use you must back up your emails and attachments outside the email service. At the very least back up the important communications and attachments.
Coenoby
Do be careful though, all email accounts are just communication tools not data storage services. Emails can get deleted all too easily so which ever email service you use you must back up your emails and attachments outside the email service. At the very least back up the important communications and attachments.
+1 The more people realise this the better. I can't stress how right this statement is.
Forum TeamHave you got a phone this could be tested on?
Are you allowing pops ups at all?
I receive the same Oops error message when I try to login into my VM account on my Chromebook. Initially my login was a ntlworld.com email.
I also phoned VM over a week ago about this error and was asked to provide a new password which they would add. I wasn't comfortable with this but went along with it and gave a new password.
Later that day I managed to access my VM account using my iphone, change the password and my login to a different email address.
When I phoned apparently they also raised a ticket but I've heard nothing!
Currently I still can't log into my VM account from my Chromebook.
I can login from my works windows laptop using my new email address and password and access my ntlworld.com email from the dashboard.
I can also login to my VM account with new email account and password on my iPhone but can;t access my ntlworld.com inbox.
Using my work laptop or iphone is not a solution for me. I need to be able to access my VM account from my Chromebook.
I've deleted all cookies, site settings, turned off the chrome extensions , check Chromebook is updated etc and still no luck.
This is so annoying to say the least, I wish VM would sort this out.
Forum TeamHi PetalLeaf,
Thanks for posting and welcome to our community 😊
Sorry to hear you've been having some issues with accessing your emails.
When using your Chromebook, are you trying to accessing your email using an email client such as Outlook? Or directly via the Virgin Media website?
Alex_Rm
Hi Alex_RM,
It's not just accessing emails, I can even login to my VM account.
I am trying to access via the VM website.
I go to the website - select sign into my virgin media account - this then displays the following screen.
I input my email address and then I am presented with this screen.
If I leave it a few seconds to a minute it then goes to this screen
In addition to all the things I have tried in my initial post I have also tried to access when at families and using their internet connection ! Still no luck.
It's very inconvenient and annoying.
Ooops – you can’t do that right now
We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.
Try this:
Still stuck? If this keeps happening, get in touch with us and we’ll help sort it.
have rbooted cleared cache etc different broswers other devices all fine
Seems to be a couple of threads popping up with this message.
I'm still hoping for this to be resolved but with no sign of any explanation why this is happening or better still a solution or at least when one might be available but my hope is fading.
Forum TeamHi PetalLeaf,
Thank you for you post. Are you currently having this message when attempting to access your online account?
^Martin
Hi Martin_N,
In answer to your question yes. Please see my previous posts on this matter.
Yesterday for the first time in weeks I was able to login yet today I receive the same error message!
I've done nothing different to cause this, no new updates, settings etc.
It's getting a bit ridiculous now.
I have been unable to access my email and o2 accounts since yesterday morning. I put in my email address on the new login screen, press next and then get a message to contact the team and mention IDF-12B. I have done this twice by ringing 202 on my mobile. The first time I was told it would be fixed by 7am today. When it wasn't, I phoned again and was told I will get an email! Fortunately I can get email on my android mobile but not on my home computer. Help please! Can you 'raise a ticket for me?'
Forum TeamHi philip1976
Welcome back to the Community Forums.
Sorry to hear you're having issues accessing your emails.
If you have received the error IDF-12B, please wait 30 minutes before trying again. It is important you wait for 30 minutes before attempting.
Then turn off any VPN you may have active, including Private Relay on Apple devices and try again.
If this fails, please try an alternate device, provided it is not connected to a VPN or Private Relay.
Keep us posted with how you get on.
Thank you for getting back. All is ok now. I logged on this morning and was able to set up with a new password. I hadn't activated VPN and don't have any Apple devices.
I only want to login to my Virgin Media account, haven't been able to since last weekend.......only words for it, utter shambles.
Don't introduce a new login system until all the problems have been worked through. Why I have to link my Virgin account to O2 I have no idea, as I have nothing to do with them!
