I am currently using Mozilla Thunderbird for my emails but I currently can't get in as I can't remember my passwords. I have a blueyonder account and 2 Gmail accounts that I had to set up for account retrieval but I can't get into any of them. What have I done to cause this and how do I retrieve my passwords?
You will need to reset the password for your BY account within "My VM"
As for the Gmail accounts, you can use the recovery account to reset the password on the mail account.
At the moment I can't get into the Gmail accounts on my laptop either. Though I can can my phone. If I go into Virgin Media whatever email I put in it says there's another email associated with the account. It then asks for account number and region which I put in but then it again says about other email addresses and I'm going round in circles. I have previously had to set up Gmail accounts to recover the blueyonder one. I don't want to have to set up a 3rd one as it all gets confusing.
Forum TeamHey Gypsycat, thank you for reaching out and we are sorry to hear about your email issue.
To confirm is it Gmail or your VM email you are having issues with?
