Forum Discussion

AlwaysWrong's avatar
AlwaysWrong
On our wavelength
29 days ago

Email Password reset can't find me - had same email for 20 plus years

Hi 

For some reason, why I check emails on my phone, my blueyonder email account is rejecting my password, and tells me that my password is incorrect. No other email address or provider is affected, only my blueyonder one.
When I go to https://www.virginmedia.com/identity/forgotten-details/password  and enter my blueyonder email address I receive the following message:

Please ensure you provide the email address you use to sign in to My Virgin Media

I have had the same blueyonder email address for over 20 years, and was able to access my emails yesterday, 11/01/25.
I have made no changes or requests for a password reset.
I am not able to get in to my account settings at https://www.virginmedia.com/myvmo2/account-settings as my password is not recognised and I receive the same error message as shown above.

 

email
not recognised
password
  • Anonymous's avatar
    Anonymous
    29 days ago

    I assume that you are a current VM broadband customer as you have tried to log in to your account settings?

    But it’s always best to ask, just in case!

    • Steven_L's avatar
      Steven_L
      Forum Team
      27 days ago

      Hello AlwaysWrong,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account at the moment. As Anonymous suggested, are you still a current Virgin Media broadband customer? Also if you are an active customer has the email address in question always been attached to your current account with us?

      Kind Regards,

      Steven_L

      • AlwaysWrong's avatar
        AlwaysWrong
        On our wavelength
        27 days ago

        Hi 

        Yes to both counts.

        The phone issue seems to relate specifically to the Huawei email client [which I've been using for several years] as when I switched to using the GMail my details were accepted.

        However...

        I am still unable to sign in to my control panel online.

        Cheers

    • AlwaysWrong's avatar
      AlwaysWrong
      On our wavelength
      27 days ago

      Yep ... still a customer.

      How long for is another matter as I feel my very long relationship [been a customer since telewest] with this company is drawing to a close

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        26 days ago

        Hi AlwaysWrong, thank you for your response.

        We're sorry to hear you're thinking of leaving us 😔

        In order to look into this matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel