Forum Discussion

Riverexe's avatar
Riverexe
On our wavelength
19 days ago

Email Passkey

Can I revert back to a password instead of a passkey on mine and my wife's email and how do I do it?

 

[Mod - title edited for clarity]

3 Replies

  • Riverexe's avatar
    Riverexe
    On our wavelength

    I would have thought that if you didnt want a passkey you would be able to revert to password only its not giving customer's a choice can the passkey be changed for each individual email address 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      I'm not sure that John_GS is correct.  This is from the VMO2 ID help pages:

      "You’ll be able to see all your passkeys in your Virgin Media O2 ID security
settings. From there, you can remove or rename any of your passkeys in a
few simple steps. For your security, you’ll only be able to register a limited
number of passkeys."

      I followed those instructions a few weeks ago when I tried a passkey but found it wasn't suitable when accessing the account from multiple devices.

  • Hi Riverexe 

    Thanks for posting and welcome to the community.

    The Passkey can't be reverted sadly but it does also let you verify another way as an option.

    Best wishes.