Emails stopped syncing yesterday for no reason, went through the absolute faff of linking O2 account etc etc etc and generating email app password. Removed account from my device and tried to add again, nothing I've tried works....constantly receive a SMTP server is not responding error - despite all details entered (email address, new app password etc) all being correct.
At a point where I'm seriously considering abandoning anything email related with VM.
"constantly receive a SMTP server is not responding error"
Have you tried generating a new Mail App password? Once a VM account has been locked for some reason it often seems to need multiple resets of the Mail App password to unlock the account.
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Also:
"seriously considering abandoning anything email related with VM"
A sensible move, VM stopped issuing new email accounts back in 2022 and since then new VM customers no longer have VM email accounts. Also, VM are now actively deleting VM email accounts that are no longer linked to a live VM broadband account. So the number of active VM email accounts is on a steady downward curve.
Coenoby
Hi Coenoby,
Yes, multiple times I've generated a new Mail App password and no luck. No matter what I try I receive this error.
Forum TeamHi Squashyyy94,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're continuing to get errors even after generating an app password.
Are you able to access your VM mailbox via webmail, or do you have issues there too?
Let us know so we can help further.
Many thanks,
