Email not working
My primary email account is not working since I was asked to use a third party email to update my virgi account. How do I get this back as it has all my personal contacts on it. My other virgin email addresses are not affected.
Forum Discussion
dss63 In what way is it not working? To sign into the primary email account via VM webmail you need to use the third party email address as the username together with the VM account password.
If you are using an email client such as Outlook or Thunderbird to access your emails then you need to use the original email address as the sign in username together with the app generated password that can be created via the My Virgin Media account for the primary email address.
Hi I purchased a new Samsung phone needed to add my email to it but needed to change my email on virgin to a third party one as per new security. I did this know my main email which I use cannot be added to my phone or tablet although my secondary virgin email can? How can I re instate this on both items
As mentioned above you will need to go through the process of generating an app password to use with the mail app on your phone.
https://www.virginmedia.com/help/broadband/manage-email-account. See the FAQs on this help page.
The steps you need to follow are:
• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
