LindaD " My emails come through to my phone when I switch my Virginmedia wifi off but not with it on."
That's a classic indication that the IP address of your VM home network has got on to a Spam blocklist and as a result is being blocked by VM. Are you also unable to send VM emails using your VM wifi? That's usually the case.
You can check whether your VM IP address is on a blocklist by following these simply steps:
Your IP address may well be listed on the PBL (Policy Block List) and flagged up as an "advisory" but that is to be expected and is not the reason you cannot send or receive emails from your VM mail accounts.
However, post back if Spamhaus reports that the IP address is listed on any other blocklists, such as Spamhaus' Exploits Block List (XBL) for example. Finally, please do not post your IP address here.
If your IP address is on a spam blocklist such as the XBL it will not be because you or your husband have been sending spam. The most likely reason is that a device on your home network has been infected by malware and that is sending out suspicious traffic. The malware can be on any smart device attached to your network, so not just the devices that you use to manage your emails.
Here is Spamhause' explanation of that https://www.spamhaus.org/blocklists/exploits-blocklist/
Such blocklists are dynamic, so your IP address will go on to the blocklist when the Malware is active and then come off again once the malware becomes inactive. Therefore your VM email may well soon "mysteriously" start working again but sadly it does not mean the problem has gone away.
The workarounds while your VM IP address is blocked are:
- go on line using your mobile data on your phone or other mobile device to use an IP address allocated by your mobile provider
- use the VM webmail email service
- use a VPN to route your email through a secure (non VM) server
- use you Gmail accounts.
Coenoby
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