Forum Discussion

casbar's avatar
casbar
Dialled in
6 months ago

Email Issues.

Is anyone having email issues. I am having two issues.

(1) I can't sign into virgin mail online, from the virgin "My virgin media", once logged on, when I click on email, I get a Forbidden message, so can't get to the email. The only way I can see my emails is through my apple mail app.

(2) - The second one is an issue when sending emails. I am Chair of a charity, but myself and none of my volunteers can send emails to our charity email addresses and if I log onto our charity email account via outlook or directly, you can't send an email to the virgin email addressees. Yet google mail is working fine.

So there is something going on 🙂

 

 

  • casbar's avatar
    casbar
    Dialled in
    6 months ago

    Forgot to add, when I say none of the volunteers can send emails to our ***@charityemail.org.uk, that is anyone who has a virgin or ntl world email account.

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      6 months ago

      Hi casbar

      Thanks for your post and welcome back to our community.

      We're sorry to hear about the issues you're having with the email service.

      With regards to the first issue, could you please try logging in via another browser and ensuing you clear any cookies and cache.

      The second issue, do you get any error message or bounce back mail when trying to email that charity inbox?

      Please pop back to us when you can. 

  • casbar's avatar
    casbar
    Dialled in
    6 months ago

    My issues have been sorted.

    Issue 1, being unable to log onto my web mail, was sorted by setting up another email address and password and using this to log onto the web based email. This also necessitated using that password on all my mail apps.

    The second issue of not being able to send to the charity emails, was resolved also by level 2 tech support, not sure what they did. But all good at the moment