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jjean's avatar
jjean
Tuning in
4 months ago

Email help - Cannot sign in via Outlook or Virginmedia

At present I have been updated to new outlook on my pc,  and have forgotten password to my blueyonder email address, 

I have tried to reset my password via virginmedia website and getting this error message - Please ensure you provide the email address you use to sign in to My Virgin Media, 

So i have tried to use Forgotten email address via virginmedia website with my account details and get the following message: No user data is found with the given details. Please Contact Us for more details.

 

[MOD EDIT: Subject title changed for clarity]

  • Hello jjean,

    Thanks for your post. 
    Sorry to hear about the issue with your password 
    I’d like to investigate this for you and get you back online.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L