Forum Discussion

peterc123's avatar
peterc123
Joining in
4 months ago

Email from Virgin Media about closing my email account

I have received the email containing: ‘As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted.’

I would like to keep my @virgin.net email.  I have seen a couple of posts and I am still not clear about my situation.  I have two Virgin Media O2 mobile accounts.  I have not closed any account.  My wife has the main virgin media broadband account in her name with a @ntlworld.com email (since 2004) and a Virgin Media O2 mobile account. I originally tried to get my @virgin.net email onto the broadband account as well. I was told that it was not possible to add the account and to 'dial up' every 90 days and it should be okay. 

My account was moved in 2009 to the ‘brand new Virgin Media Mail.’ In 2021 I was sent the email to tell me that ‘Virgin Media is part of Virgin Media O2 ’ and ‘This is just to let you know this doesn’t affect your account with us, and you don’t need to do a thing. ’.

Any guidance would be appreciatted.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 months ago

    peterc123 Unfortunately for you the fact that you have  VMO2 mobile contracts is of no help in this situation.  Continued use of a virginmedia email address including all the legacy domains eg virgin.net require the email account to be attached to a current VM broadband account.  As your wife has the broadband account in her name VM will not be able to move your email address to her account.  Even if they could it would wipe out her ntworld email address.

    • Malcolm048's avatar
      Malcolm048
      Joining in
      3 months ago

      Similarly here.  I spoke with Virgin on the phone when the 30-day notice email came out of the blue, since the message contained the phrase 'We’re closing your email account because you no longer have Virgin Media services' which I do, at least until 1Jan 25 - also, I'm the bill payer.  I was assured that no action would be taken until the current contract ended, obviously a fob-off as I no longer have Virgin Mail connectivity.  The latest phone call resulted in a 'ticket' being passed to the techies to sort out a password issue (which it isn't of course). I've only had my virgin.net address for 20-odd years and started with a dial-up modem as I recall.  This, coupled with the inability to downgrade my Virgin package to just the basic internet provision (it seems that watching football is a mandatory requirement of a Virgin internet connection), is causing me to rethink my loyalty, since Virgin don't seem to understand the concept.  I've also learned the advantage of not relying on (or even using) the email address provided by the ISP.  Richard B may have to get into space without my contribution...

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        3 months ago

        Hi peterc123 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with your emails. So that we can assist and get a better understanding please can you join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina

  • Akua_A's avatar
    Akua_A
    Forum Team
    4 months ago

    Hi peterc123 

    Welcome to our community forums and thank you for your first post. Sorry to hear there is confusion regarding your email account. Generally, if the cable account is still active from when you first created the email, this shouldn't be a problem. When a cable account is closed with us, within 90 days we aim to close down any associated emails. Sometimes some emails can exist for longer until a manual clean-up. To verify if this is the case, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Richard B has no connection with Virginmedia apart from the name. It's a US owned company.