Forum Discussion

RickyBranston's avatar
RickyBranston
Joining in
8 months ago

Email forbidden…AGAIN!!!

Previously spoken to David and Paul, both of whom were great in getting my email back and running…only for it to keep locking me out every three months or so.

WHY IS THIS? Why does this keep happening? 
 
Hope someone can help me get it back again. I have a payment I am making with a solicitor that has taken years and it’s going through this week…only for me to not be able to get their emails. 
 
I've tried changing my password in my account settings. I don’t want to have to use another "safety" backup email as I've run out of ones because this has happened a few times before. I just want my email to open and not say "unavailable" or "forbidden".
 
Great, thanks Virgin, yet again. 
  
Please help, with thanks.

  
— RB.  

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi RickyBranston 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of this email issue.

    I'll send you a PM now to assist further.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      7 months ago

      Hi Davids2220 👋

      Welcome to our Community Forums and thanks for your post. 

      I am sorry to hear you are also getting this issue.

      I would recommend doing a virus scan across all your devices you have used to access that email. Once completed, can you please try changing your password to one never used before for this email and then wait at least 20 minutes before trying to see if it has worked. Let us know if that has helped at all in gaining access.

       

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    The only reliable solution is a new email address with one of the other providers like Gmail, yahoo or Outlook. 

    You may have to leave VM email anyway one day, best to get started now when there is less pressure.