Forum Discussion

Hairster's avatar
Hairster
Joining in
2 months ago

email app passwords for old subaccounts

Hi, having issues generating app passwords for old sub accounts which I have successfully done for the old main account.

I've gone through the process of registering the old sub email accounts with alt email addresses and created separate VM accounts for them but there is then no option within Account Details to then access emails or generate new app passwords for these accounts.

Are they app passwords all linked to the main account or am I missing something?

Any help would be very useful

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Have a look here,  however the notion of sub accounts no longer exists.  All accounts are now separate   https://www.virginmedia.com/help/broadband/manage-email-account

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 months ago

      Hi Hairster, 

      Thanks for taking the time to come back to us in the Community and update us on things. 

      We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

      Take care,