Forum Discussion

monkeyfinger's avatar
monkeyfinger
Joining in
2 months ago

Email account suddenly asking for password and virginmdia mail not loading on PC

So I have been literally exchanging emails all morning when suddenly I am being asked to enter a password. I have an NTL world email account that has been working for years. I seem to be receiving emails, but any I send just sit in the outbox. There doesn't seem to be a service issue listed for me, but I changed nothing so it really looks to be an issue on the Virgin side. I don't want to pile in and change passwords until I know if there is a genuine issue with my login credentials, as this is very disruptive to do across several devices. I have tried on 3 separate platforms, and the issue is always there. A big indicator that there is an issue is that https://mail.virginmedia.com/ will not even load as a webpage, to allow me to enter my credentials on my pc and attempt to send/receive on there. It just times out.

Any advice  very welcome

  • EG1's avatar
    EG1
    Up to speed
    2 months ago

    Same here. It does happen now and again and usually corrects itself. No mention of it via Service Status (yet) which would be helpful and save a lot of posts in here.

  • fuz's avatar
    fuz
    Dialled in
    2 months ago

    Getting same problem on my iphone, asking for password and saying server not responding.

  • mh52's avatar
    mh52
    On our wavelength
    2 months ago

    Me too - can't access emails on any device - an NTL world account I have been using, well since NTL world was a thing. Very frustrating and concerning as I need to get to my mail !

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 months ago

      Hi EG1,

      Thank you for reaching out to us in our community and welcome, sorry to see you have been facing issues with your emails, how have things been since your last post?

      Regards

      Paul.