Forum Discussion

EnochRoot's avatar
EnochRoot
Tuning in
10 months ago

Email account locked unable to change virgin media password or reset email passphrase

Once again my email account is locked and I am unable to unlock it. The guide suggests to reset my virginmedia account password, but that sends me an email which I cannot access. Same thing if I try to change the email application passphrase, then a verification code is sent to my email account. I urgently need to access my emails and this really is unacceptable.

Are there any possible workarounds ?

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Not what you wanted to hear, but the best workaround is to get a more reliable email service. 

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 months ago

    Hi EnochRoot, 

    Thank you for your post. We're very sorry to hear about the issue with your email address. 

    We can certainly take a look into this for you. I will private message you now to confirm your details. 

    ^Martin