ANDYC
“I have rebooted the hub to recircle the IP address but that does not appear to work.”
No it won’t. VM IP addresses are dynamically allocated but there is no way that VM customers can change their IP address themselves.
The best way to get that block removed is to use Virgin Media’s Netreport facility to request the IP be de-listed. If you want to give that a try:
Go to https://netreport.virginmedia.com/netreport/ and:
- select an "abuse type" of Email Sending Errors from the drop down list
- select an "abuse form "of "Other" from drop down list
- paste the complete error message plus your VM IP address into the Log Evidence area
- enter your name into "My name" field
- enter your email address into "Email address" field
- hit the Submit button
“Access via 5g and webmail is fine”
Yes, that’s to be expected:
1) Sending via 5g means that you are sending from an IP address allocated by your mobile provider rather than your VM IP address so it’s not affected by VM’s block on your own IP.
2) VM’s IP blocking only applies to emails sent using an email app or client, such as Outlook or a Mail app on a mobile device. VM do not apply that block to emails sent using their Webmail service.
So until the IP block is lifted those are your 2 workarounds.
Coenoby
