Forum Discussion

ielhariry's avatar
ielhariry
Tuning in
23 days ago

Email 3rd party connection issue- IP blacklisted and other issues

Hello,

with all the saga ongoing about linking VM and VMO2, I was finally able to resolve this myself. A long call with customer services was useless to say the least. 

Now that issue was resolved, I lost access to emails on 3rd party Apps (iPhone, android, outlook, etc..). Changed the password manager , now I get this message:

"the server for the account "my account" returned the error "[ALERT] Temporarily blacklisted IP address - try again later"

I removed the accounts and re-created them, but the issue exists

this is so frustrating and is costing me time

cheers

Iman

3 Replies

  • ielhariry's avatar
    ielhariry
    Tuning in
    23 days ago

    Oh and I wanted to add: CS promised they will call me back today. nothing up to this moment. The below average service is beyond comprehension, truly

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      22 days ago

      Hi ielhariry, thank you for your posts.

      We're sorry to hear about the issue you're having and the poor experience you've had when trying to get it resolved 😔

      Did you receive a call back yesterday? In the event that you didn't, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      22 days ago

      Hi ielhariry, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel