Forum Discussion

VM_Nightmare's avatar
VM_Nightmare
Just joined
4 days ago

E-mail not accessible, over 10 weeks, hours on hold, no one can fix it

So I lost access to my ntlworld email (forbidden 403 then some other message). Spent hours on hold and hours talking to people on the phone and no one has been able to resolve this issue. I have sent up a total of 4 "secondary emails" but i still cannot access my ntlworld email which contains voucher codes I was hoping to use. I just get told someone will call me back which they never do, and every so often I get an auto generated email saying it is being looked into. 

10 weeks means I can go to alternative dispute resolution but all I want is access to my email account. 

Is there someone at VM who can actually resolve this issue?

2 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 days ago

    Hi VM_Nightmare thanks for posting although we're sorry to hear of the concerns you've raised regarding email.

    We've looked into this and can see it was an issue affecting someone a little while ago, so can you try this step here to see if this works for you?

    Many thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    To get access to those emails you will need to set up a separate VM02 ID for each one.

    This assumes of course that they were previously created as secondary to a VM broadband account that is still in use. Otherwise they will have been deleted.