There are lots of entries her re logging in difficulties with Virgin e-mail. I am still locked on of my e-mail (I put in a reply to another message ion this stream yesterday.)
I was told over the phone that this was a Virgin Media Technical problem and may take up to 6 days to resolve!
Despite all the messages here Virgin has been silent. IS ANYONE AT VIRGIN DOING SOMETHING ABOUT THIS. If so HOW ABOUT INFORMING THE PAYING CLIENTS!!!
I have now been able to log into my accounts by having a verification message sent to an e-mail I have with another provider (WHY - fortunately this provider does not cancel your e-mail address if you leave) I then had to set up a new password etc etc and finally get into my account. As I have 2 accounts and my wife has 1 I had to do this 3 times taking up 45 minutes. And I still have had no clear explanation from Virgin as to why the log in page has changed.
Customer service - Virgin doesn't know the meaning of the term.
Very frustrated customer of long standing!!
