Forum Discussion

Ali16's avatar
Ali16
Tuning in
11 months ago

Deleting old email address

Hi, my old blueyonder email address has bee hacked and I want to delete it.  I see other people have got help through this board, can you help me too.  I’ve tried the live chat and the phone line with no success

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey Ali16,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear about the issue faced with your email, can you confirm if this is still linked to an active Virgin Media account or not? With this as well you can go about reporting the email hack via our website here.

    Hope this helps.

    Joe

    • Ali16's avatar
      Ali16
      Tuning in
      11 months ago

      Hi Joseph, no I am not linked to a virgin account.  I believe these old email accounts should have been closed by virgin but this has not happened and my account has been compromised

      • Ali16's avatar
        Ali16
        Tuning in
        11 months ago

        Please help me, my blueyonder account is now sending spam emails from my email address

  • John_GS's avatar
    John_GS
    Forum Team
    11 months ago

    Hi Ali16 

    Thanks for joining us on PM, this has been raised to IT for you now 🙂

    Best wishes.