Forum Discussion

afx's avatar
afx
On our wavelength
2 years ago
Solved

Delete old email account

I'm no longer a virgin media customer, but my email still seems to be active, i'm regularly receiving updates of the most recent email outage forwarded from my virginmedia.com account to my active gmail account.

Is there any way to get this old account deleted?

  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey afx,

    Welcome back to the Community Forums and thanks for the post.

    I can certainly look into getting your old account deleted if your no longer a customer, for me to do this I will need to confirm some information from you in a quick private message.

    If you have not used this feature before you can access it via the envelope at the top of your screen.

    Speak to you soon. Joe

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey afx,

    Welcome back to the Community Forums and thanks for the post.

    I can certainly look into getting your old account deleted if your no longer a customer, for me to do this I will need to confirm some information from you in a quick private message.

    If you have not used this feature before you can access it via the envelope at the top of your screen.

    Speak to you soon. Joe

    • Jgarrick's avatar
      Jgarrick
      Joining in
      2 years ago

      Hi, 

      My old ntlworld account has been hacked. Please can you look at deleting for me?

      Thanks!

      • Natalie_L's avatar
        Natalie_L
        Forum Team (Retired)
        2 years ago

        Hi Jgarrick

        Welcome to the Community and thank you for posting. 

        We are very sorry to hear you are experiencing an issue with your email account. 

        In order for us to assist further, we will just need to take some details via private message. 

        This will be available via the red bar at the top of the page. 

        Speak soon, 

         

    • andyw39466's avatar
      andyw39466
      Joining in
      2 years ago

      I'm no longer a virgin media customer, but my email and my wife's still seems to be active nearly a year after leaving. We were told more than once that all activity would cease 90 days after leaving. How can our Blueyonder email accounts be deleted PERMANENTLY please?

      Is there any way to get this old account deleted?

       
       
      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey andyw39466,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear you have been having this issue with your emails, it is certainly something I can do to go about deleting these emails for you, for me to get this raised I will need to confirm some information from you in a private message.

        Joe