Good evening
I cancelled my Virgin account approx 2 years ago but the old blueyonder email account is still active, it still receives and can send emails - i was told the account would be deleted after 90 days . I have contacted Virgin help line twice and they confirm the account is closed and the old blueyonder email account should not be active but it is how can I get this account deleted?
Forum TeamHi Chris10661
Welcome to the Community Forums.
Sorry to hear that your email is still active after 90 days of your disconnection. Sometimes, customers are able to still use emails long after 90 days have passed, as if the email address is in constant use, it can be missed. We do go through and do a clean-up every so often, and, as such, any email address no longer associated with an active account is deleted and removed. If you're still using this email for anything, we recommend ceasing to access it and import any important documentation as soon as possible.
If you'd like, we can pass this information along on our side, but the email will be deleted eventually. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
