Forum Discussion

hamtrektng's avatar
hamtrektng
Dialled in
3 days ago

Delete Blueyonder alias

Trying to get rid of my old blueyonder email aliases through MyVirginMedia under Manage App Passwords on my main account page. Can someone from IT help with this?

Cheers

2 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 days ago

    hamtrektng​ "Trying to get rid of my old blueyonder email aliases"

    Sorry to be pedantic but if these really are Blueyonder "ALIASES" then they cannot be deleted.

    The reason is that BY aliases are not (and never have been) separate accounts in their own right. They are simply alternative addresses for your Blueyonder ACCOUNT.   So an email sent to a BY alias also appears in the inbox of the main Blueyonder account.

    They were a feature of Telewest's Blueyonder email system that VM did not replicate in their own email service but existing BY aliases continue to work as intended.

    One of the Forum Team (VM staff)  will contact you via this thread and should be able to advise, Bear in mind though they may not be familiar with the distinction between a BY alias and a BY account. 

    Coenoby

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello hamtrektng,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. As coenoby advised, we wouldn't be able to delete any aliases without deleting the main mailbox that they're attached to. Are they aliases or email addresses in their own right?

      Kind Regards,

      Steven_L