DEF01 code trying to reset virgin email password
Hi there
Virgin email not accessible now for 6 days. Frustrating. I access the virgin.net mail account via my gmail.com account. Forgot the password. When i try to regenerate the password, the error message flashes up.
Have tried clearing the cache and using different server as recommended on previous posts. NO LUCK!. Have spoken to VM in Phillipines twice (over 2 hours conversations) & they have set up a referral to IT department. I'm not confident though as they said they would ring me back & haven't. Now been 6 days and nothing.
Set the email up over 30 years ago so cannot remember key words / data protection details from that far back if likely to be asked. I need somebody to allow me to regenerate my password so I can use the email. Thats all.
Please HELP; now desperate!!