Forum Discussion

Mr_Crabbit's avatar
Mr_Crabbit
Dialled in
4 months ago

Concerned Virgin.Net eMail Users

I, like many others here have received the dreaded "Action needed: We’re closing your email account" email. I'd like to suggest that forum members who are going to be adversely affected by this cours...
kenat79's avatar
kenat79
Dialled in
4 months ago

Same for me - I have a current VirginMedia account but my ,net email address was setup in the old dialup days but I still use and need that email address! Help!

 

kenat79

  • kenat79's avatar
    kenat79
    Dialled in
    4 months ago
    1. My account is [MOD EDIT: Personal info] and email login is [MOD EDIT: Personal info]
    2. got an active account at the moment as above

    thanks Ken - kenat79 etc!

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      4 months ago

      Hi kenat79, thank you for your response.

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

      • PhilipB999's avatar
        PhilipB999
        Tuning in
        4 months ago

        Hi 

        Daniel_Et
        Preview
         
         
         


        Is there a general solution to this that will work for ll the people with the same difficulty on here?
        Many thanks!
        P

  • tjb28445's avatar
    tjb28445
    On our wavelength
    4 months ago

    Also have virgin.net email address due to be terminated BUT I have active services - broadband, tv and o2 volt. Please advise what can be done to keep my .net account. 

  • kenat79's avatar
    kenat79
    Dialled in
    4 months ago

    Hi Sabrina

    I'm mid contract for TV, Internet and Land Line - the .net email addresses go back to dialup days so we don't want to loose them!

    Shall I let you know my account number here or will you message me directly?

    Thanks

    Ken (kenat79)

    • Carley_S's avatar
      Carley_S
      Forum Team
      4 months ago

      Hi kenat79 

      Welcome back to the community forums 

      Sorry to hear you're also concerned with the older emails being closed. 

      I can see that you're already being supported on this by one of my colleagues over private messages. They'll be able to assist you further, so if you've any further questions please direct them to your already opened private message.