Forum Discussion

Deb_P's avatar
Deb_P
Joining in
14 days ago

Closure of a Blueyonder account

My old blueyonder account has not been closed even though I left Virgin over 6 months ago, can I please get it closed as no longer used ?

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 days ago

    Hi Deb_P, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your email address has remained active, even after disconnecting the account. We'll need to raise an IT Ticket for the address to be deleted but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,