Forum Discussion

Tracey71's avatar
Tracey71
Tuning in
4 days ago

Closing my NTLWorld email accounts as they have been Hacked.

I would like to delete my old NTLWorld email accounts as they have been Hacked. Is there anyone that can help me with this?

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    VM staff can do this for you. Wait for one to contact you. 

  • Tracey71's avatar
    Tracey71
    Tuning in
    4 days ago

    Just an add on that I was told that these email addresses had been deleted.  They managed to hack my Facebook account though which I cant get back no matter what I try.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello Tracey71,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account at the moment. Are you currently a Virgin Media customer? If you are a current customer and any of the email addresses are your primary email address, we wouldn't be able to delete that account.

      If you're not a Virgin Media broadband customer, did you leave over 90 days ago?

      Kind Regards,

      Steven_L