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PhilC11's avatar
PhilC11
Joining in
2 years ago

Closed account still forwarding mail

I left Virgin Media around 15 months ago and no longer have access to email account. However it still appears to be active and is continuing to forward emails to my current email account.  Please could you advise me how I can get the account closed to stop the an endless number of unwanted spam and phishing mail being redirected. 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey PhiliC11, thank you for reaching out and I am sorry to hear this.

    Normally this should of closed within 90 days.

    Let me send you a PM and we can take a look.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Glad we have managed to get the balling rolling on this for you 🙂