chnaging virgin password procedure and restoring mail on Virgin website
We needed to change the password on my wife's NTL account, and were not absolutely certain that we had an accurate note of the current one!.We got in using the My Virgin Media account and the security questions and set a new password.
We use Outlook so we needed to get the password for that use.I had done this before but the process semmed to have chnaged since then.
When asked to put in an email address which is not part of the Virgin group, I put in a foreign one that I have and use as it is is faster than Virgin.I then got a message on the screen that I had to confirm that - and and my wife was to were to check emails.I assumed that that meant there would be an email from Virgin requiring a reply .I checked my wife's NTL account and my foreign one over several hours and I have heard nothing from Virgin - so we cannot take the process any further forward.Is this sort of delay common and once I can confirm what I have to confirm, does that take you onto getting the password for Outlook.
This experience caused us to look and see if my wife's emails were available to read and reply to on the Virgin website.After all Virgin encourages us to get access to our emails in that way.My wife just got the message"Forbidden" which I assume meant no access.I then read that that happens if you do not take access for 90 days.I must say we were quite unaware of that restriction.Is it possible to have the service restored- especially as Virgin make it more complex to use Outlook etc.
Many thanks for any help.
Craibh
he clear implicat