Forum Discussion

analuisagcg's avatar
analuisagcg
Just joined
2 days ago

Charged Twice

Hi Virgin Media team,

I need help urgently with a double payment on my account.

My bill was due 8 December. On 7 December, I logged into My Virgin Media and made a manual card payment for the full amount to make sure it was paid on time.

However, on 8 December, the same bill amount was taken again from my card as a Direct Debit. I wasn’t aware a Direct Debit was set up (or scheduled to be taken), and I’ve been trying to contact Virgin Media since then but haven’t been able to get through.

I want a refund please!

account
Charged twice
payment

1 Reply

  • Michael-M's avatar
    Michael-M
    Icon for Forum Team rankForum Team
    11 hours ago

    Hello analuisagcg,

    Thank you for your post! We have two options to go down in this situation.

    1) As you have a direct debit already set up and have made the manual payment, your account will be in credit. This will mean that your next bill when generated will show you are within credit and your next payment date will take the credit and not take money from your direct debit.

    2) If you do require the balance back to yourself, you will need to pass security with us and discuss the process of the return of the balance which can take 10-15 working days.

    Please let us know which option you wish to proceed with and we will provide further assistance!  😀