Forum Discussion

MrsMoose's avatar
MrsMoose
Tuning in
7 hours ago

Can't sent emails on laptop (okay on phone)

Can anyone suggest how to fix this problem. If I try to send a blueyonder email from my laptop it just goes into my drafts folder.

From my phone, there's no problem.

Look forward to hearing your suggestions.

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person

    MrsMoose​ 

    "If I try to send a blueyonder email from my laptop it just goes into my drafts folder."

    That sounds as if you are using the VM webmail service on the VM website to send from your laptop. Can you confirm  whether are you using \vm webmail or an email app or client such as Outlook on your laptop?

    "From my phone, there's no problem"

    Can you confirm if you are using your home wifi or your phone's mobile data network to go online when you send emails from your phone?

    Coenoby