Forum Discussion

Mart888's avatar
Mart888
Dialled in
2 years ago

Can't Reply or Compose Emails

After months of problems accessing my email through the VM website, I've changed my PW yet again and managed to get in. However, it's not possible to actually compose an email or to reply to one. Just a blank box. I suppose Virgin could say it's an improvement, but not much of one. Anyone else had this problem please?

(I've already changed the domain name to Gmail as instructed.)

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi Mart888,

    Thanks for your post and welcome back to the community.

    Sorry to hear about the issues with sending emails, just so we can clarify are you able to provide a screenshot of the reply box (excluding any sensitive data) so we can gain a further understanding?
    Regards,

  • raysis's avatar
    raysis
    Joining in
    9 months ago

    When I receive an email when I go to reply my keypad won’t open if I open a link and try to fill in details again my key pad won’t open driving me MAD

    • John_GS's avatar
      John_GS
      Forum Team
      9 months ago

      Good afternoon raysis 

      Is this happening only via the app or is Webmail via a browser affected as well?