Can't Open Webmail But Can Access Mail via 3rd Party Apps
Hi all
I have an issue on one of my VM accounts. I can log into My VM no problem and I can log into email via 3rd party applications but I can't access webmail via the "Virgin Media Mail" link from My VM. I have had lots of backwards and forwards with the VM support team and they raised an IT ticket which was immediately closed because "... it's a browser issue". I've tried it on 3 different browsers on 3 different PC's including a brand new build with a fresh Chrome install so I'm reluctant to accept that it's browser based. VM support now tell me that resetting my email password will fix the issue but I am very reluctant to do that as this particular account was without email for 2 weeks recently following password issues and I don't want to mess with it unless I'm sure it will help. Does anyone have any ideas where I can look?