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shadowwraith's avatar
shadowwraith
Dialled in
8 days ago
Solved

Can't login to VM account to access email

I'm am trying to login to my VM email inbox after reinstalling everything on my pc, i enter my login email address in to the VM02 sign page, it then asks for a passkey which i didn't set on my phone, i click on "verify another way" it sends an verification email to my gmail account but it never arrives.

Is there a problem with VM sending the verification email?

4 Replies

  • now i'm stuck in a verify email loop on the VM app, meaning i can't add a new passkey or generate an app password for thunderbird

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi shadowwraith, thank you for your posts.

      We're sorry to hear about the problem you're having 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Have you checked the spam/junk folder in your Gmail account to see if the verification email is there?