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UsingBlueyonder's avatar
UsingBlueyonder
Settling in
2 months ago
Solved

Can't log in to secondary email account via webmail since being made to create a new Virgin Media O2 ID

Can't log in to secondary email account via webmail since being made to create a new Virgin Media O2 ID. Can't create an app password for the secondary account.

I am having the exact same problems as TrafficLights7. It has been suggested that I create my own post. John_GS from the Forum Team was able to help TrafficLights 7 through PM. Please can someone do this for me.

Credit to TrafficLights7. I will copy their question below question below as they summarise my exact same problem so well.

TrafficLights7: "I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. 

I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses."

  • Hello Using Blueyonder

     

    Sorry to hear of the email access issues since the recent changes to login details, we understand the frustration and appreciate you raising this via the forums.

     

    At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.

     

    The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.

     

    You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. Secondary accounts used to appear in a dropdown alongside the main account accessed via main login. It now seems if you use the specific secondary email address at first login you can set up the verification, backup email and new O2 linked password.

4 Replies

  • Hello Using Blueyonder

     

    Sorry to hear of the email access issues since the recent changes to login details, we understand the frustration and appreciate you raising this via the forums.

     

    At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.

     

    The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.

     

    You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. Secondary accounts used to appear in a dropdown alongside the main account accessed via main login. It now seems if you use the specific secondary email address at first login you can set up the verification, backup email and new O2 linked password.

  • Wow, thank you Robert_P!

    I did try the steps you have outlined when this first happened last week, using the secondary email address to create a Virgin Media O2 ID to access the secondary email account. [About 10 months ago Virgin Media made me use a 3rd-party email address to access the secondary blueyonder email account instead of the blueyonder email address; I tried with both].

    It would only let me link the secondary email address to the main account holder.

    Now it is letting me access the secondary email account actually using the secondary email address! Sincere thanks, this has caused so much stress due to needing access to important emails.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi UsingBlueyonder, 

      Thanks for coming back and letting us know things are sorted for you now. We're happy to hear you have access 😊

      We always take on board the feedback given in the posts we receive and will be sure to pass this on to the relevant teams. 

      We apologise once again for any inconvenience caused.

      Many thanks, 

    • tufftee's avatar
      tufftee
      On our wavelength

      Hi 'UsingBlueyonder', can you please confirm if you now have access to both primary and secondary email addresses, simultaneoulsly? ..and via webmail?

      I appreciate you have to sign in to each account individually with separate VMO2 IDs but it seems (for me at least) you can't have more than one email linked to a VM broadband account at any one time  (secondary/third emails previously known as 'sub-accounts' ?)

      Is this the case @ Robert_P ?