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ThomasBurns's avatar
ThomasBurns
Just joined
4 days ago

Can't find email app password

Hey folks.

I wanted to start what I thought would be a trivial task of moving to a new laptop and re-setting up my Outlook mail client to my virgin / ntlworld mail account.

Despite numerous guides, having to seemingly setup linked O2 accounts, I still can't find or see where this is done?

Why is this so difficult? - when I sign into My virgin their own guides say this:

When I go to https://www.virginmedia.com/myvmo2/home it just stays on "signing in" from my old and new laptop.  

I can get to it via my phone browser (god knows why) and I go to Account settings - I see Virgin Media mail settings.  But when in that section nothing about app passwords.  Ideally I'd just like to see my existing one, but failing that how do I find where to create one?

Thanks in advance.  

 

account
App password
ntlworld

1 Reply

  • PhilC's avatar
    PhilC
    Dialled in
    4 days ago

    This was provided by Graham_A

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.