Forum Discussion

HAlbion's avatar
HAlbion
Joining in
16 days ago

Can't Access Virgin Email

Please can someone help me?

I can log into Virgin Media, but I cannot access my virgin.net emails.

It says to change the password, but when I try the screen gets stuck loading.

I have tried ringing Virgin Media, but I didn't get any help.

  • Hi HAlbion 👋

    I can see you have been discussing the issue with accessing your email with my colleague via PM.

    They'll be able to assist you further with this.

    Thank you

    • HAlbion's avatar
      HAlbion
      Joining in

      Hi Ayisha,

      I was discussing a slightly different issue with them 2 years ago. Are you able to help me currently? I don't know if they still work with you and they haven't replied to my message.

      Best wishes,

      Helen

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi HAlbion thanks for your reply.

        Yes the colleague you've messaged still works for us, but the way we work in Forums is we invite you into PM, rather than being able to be messaged separately as and when if that makes sense, it's easier for us to distribute workload this way.

        So I'm more than happy to look into this for you, please let me send you a PM so I can look into this further for you, expect the PM to arrive shortly and respond directly when you can!
        Many thanks