Forum Discussion

Bungle513's avatar
Bungle513
Joining in
2 days ago

Cant Access original email address

Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it.

i've been with virgin nearly 8 years I think so the original email address used to set up online services is no longer avalible to view. An old btinternet address (now closed) I dont have access to this email anymore.

I have been trying to link my virginmedia account with my O2 account but it keeps sending setup links to the old address,  when i went into my My virgin media online portal (which works through my virgin medeia log in, i go into the security and sign in details page. which allowes you to change the primary adress.  how ever to do this it sends a one time pass code to the email address i cant access.  as such im stuck in a loop

 I try and get it sorted but run into brick walls each time.

I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get the onetime pass code to enable full functionallity.

Please please help. Many thanks in advance, Geoff

account

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    8 hours ago

    Good morning Bungle513.

    Thanks for your post and welcome back to our community.
    Sorry to hear you are having an issue accessing your online account.
    I'd like to investigate this for you and get everything sorted.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L