Forum Discussion

carterlisa000's avatar
carterlisa000
Joining in
2 months ago

Can't access my virgin.net email!

Like many others here, I have lost access to my virgin.net email address which I've been using as my primary email for something like 20 years. Since about a month ago, I'm not able to log into the account and all efforts to reset the password have failed.

I never received any notification that the mailbox would be shut down and many of my important accounts are tied to that email address. I can see there are plenty of other people in the same situation as me recently.

I've tried multiple times to talk to Virgin support over the phone, but it went nowhere.

 

I really need access to those emails. Is there someone from the team here that can help me get access to the mailbox? I know the mailbox still exists currently because I can still send emails to it without getting a bounce.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    carterlisa000 Do you have a current Virgin Media broadband account in the same name as the virgin.net email address?

    If not then the VM staff are unlikely to be able to assist as all orphaned virgin.net emails are being closed down.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey carterlisa000, thank you for reaching out and a warm welcome to the community.

    I am so sorry to hear you are having some issues with your Virgin.Net email.

    Do you have an active service with us at all? 

    • carterlisa000's avatar
      carterlisa000
      Joining in
      13 days ago

      Hi Matthew, 

      Thanks for replying back.

      I used to have Virgin broadband many years ago associated with the virgin.net email account.

      But I've since switched providers