cant access my virgin media
been a broadband customer for over 20 years but cannot access my account on my virgin media due to lost information such as email password etc. can anyone tell me how to resolve this? thanks
Forum Discussion
10 Replies
I'm having exactly the same problem today !
hi. i am having same issues. i cant access my account as the my broadband account was set up over 20 years ago and ive lost original email. password, memorable word etc. i am the account holder and pay through bank by dd have my vm account number etc. can you help?
- Vikki_M
Forum Team
Hi Derek651
Thanks for your post and welcome to our community.
We're sorry to hear you're unable to access your online account.
Have you registered for an online account in the past?
If so, please use the forgotten username/password options and this should allow you to reset the log in details.
If you have never registered, please register here
Please pop back to us when you can.
hi vikki. i have tried that it says that i have an account. but the email address is the problem i dont think it is even active as it is over 20 years old. i think it was a temporary one just to register. is there a way that i can re-identfy myself to get new security details? i am a member of Digidentity if that is any help
I have moved your second post into your original forum thread just to keep things simple.
If you don't know the account password then there is not a lot that you can do yourself to regain access.
However, one of the Forum Team (VM staff who support this forum) should be able to look into this for you.
They will contact you via this thread hopefully later today but I will keep an eye out and escalate this to them if necessary.
Coenoby
