Forum Discussion

Gill79's avatar
Gill79
Tuning in
3 days ago

Can't access emails, password not verified

Can anybody help please. I haven't been able to access my emails since Monday. I have a blueyonder account and am getting the new Virgin Media/O2 sign in page. When I put my password in I get an error message which says 'Your password wasn't verified. Please try again' and I can't go any further. Is anybody else having this problem and if so, have you found a solution?

Any help appreciated.

2 Replies

  • Hello Gill79. Thanks for your post, we’re sorry to hear you’re having issues with our new Single ID sign in. 

    Can you have a look here https://www.virginmediao2.co.uk/help to see if this helps iron out any niggles. 

    Please also let us know how you get on, and we can invite you in by a private message to take some details and have a look.

    Gareth_L

  • TeeJ55's avatar
    TeeJ55
    Settling in

    I wish I could help but i'm having exactly the same problem as yourself and am likewise desperately scouring these forums for a solution. However as a result of this farce I shall (with my daughter's help) certainly be transferring my email provider to someone else and it'll the end of the road for VM and their £95 per month fee.