My blueyonder email account has suddenly stopped working! On my phone it saying that correct credentials are needed, but nothing I do sorts it. If I try on the laptop then it says my mailbox is not available. I've looked at other suggestions and tried to change my password - but I'm still getting the same message.I can still see emails that are already in my inbox on my phone which is helpful at the mo - but not sure how long this will last. Are Virgin able to see if there is an issue or am I on my own?

Thanks for that. The VM Forum Team staff should be able to help you with this when they reach this thread tomorrow.

The most important question at this stage is do you have a current VM broadband account to which the blueyonder email address is attached?

Yes. I've been with VM for as long as I can remember. I changed my overall package a couple of months ago but the broadband was the only part of it which I didn't change.

Hi SuzySu21 👋. Thanks for your post. We can certainly assist you here. There are times that with legacy emails, such as Blueyonder & NTLWorld that require security updates in order to protect that account, if the updates are not completed then a automatic process will temporarily lock them off to prompt yourself to either contact us to unlock or unlock via your account, we do apologise it can be frustrating when it occurs at the most inconvenient times. All we need to do is to bring you in for a private message to confirm a few details and get it unlocked for you. Thanks Graham_A for assisting 👍. Look out for my message in your envelope at the top right, or if you are accessing on a mobile device it will be under your profile icon. Thanks.Sabrina

Can't access blueyonder emails | Virgin Media Community

17 Replies

Graham_A
Very Insightful Person
2 years ago
The most important question at this stage is do you have a current VM broadband account to which the blueyonder email address is attached?
- SuzySu21
  Joining in
  2 years ago
  Yes. I've been with VM for as long as I can remember. I changed my overall package a couple of months ago but the broadband was the only part of it which I didn't change.
- sportypants
  Joining in
  2 years ago
  I no longer have a VM broadband account but have been using my Blueyonder e-mail address since. To fix my e-mail account on my laptop, I apparently need an app password. However, as I no longer have a VM broadband account I am unable to log in online to access one. Any help appreciated.
SuzySu21
Joining in
2 years ago
Yes. I've been with VM for as long as I can remember. I changed my overall package a couple of months ago but the broadband was the only part of it which I didn't change.
- Graham_A
  Very Insightful Person
  2 years ago
  Thanks for that. The VM Forum Team staff should be able to help you with this when they reach this thread tomorrow.
Sabrina_B
Forum Team
2 years ago
Hi SuzySu21 👋.

Thanks for your post. We can certainly assist you here. There are times that with legacy emails, such as Blueyonder & NTLWorld that require security updates in order to protect that account, if the updates are not completed then a automatic process will temporarily lock them off to prompt yourself to either contact us to unlock or unlock via your account, we do apologise it can be frustrating when it occurs at the most inconvenient times.

All we need to do is to bring you in for a private message to confirm a few details and get it unlocked for you. Thanks Graham_A for assisting 👍. Look out for my message in your envelope at the top right, or if you are accessing on a mobile device it will be under your profile icon.

Thanks.

Sabrina
- fitzy1
  Joining in
  2 years ago
  Hi Sabrina,
  I am having the same problem although I can access my blueyonder email on my mobile but cannot log in via my laptop. Same credentials are inputted, can you help as its very frustrating.
  Many thanks in advance
  John
  - John_GS
    Forum Team
    2 years ago
    Hi fitzy1
    
    We've replied to your other thread. Please don't post multiple times on the Forums in different threads regarding the same topic.
    
    Best
- Lara1
  Joining in
  2 years ago
  Could you help me too please - i have exactly the same issue - i can see my emails on the web but nothing is coming through to my phone
  - Paulina_Z
    Forum Team (Retired)
    2 years ago
    Hi Lara1,
    
    Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having a similar issue to the original poster!
    
    Can you please confirm if you're currently an active Virgin Media customer?
    
    Have you tried to sign into your mailbox through your MyVirginMedia account to see if this can help you access your mailbox? What error messages are you seeing?
    
    Please let us know how you're getting on and we'll be happy to help.
    
    Thanks!
- sportypants
  Joining in
  2 years ago
  Hello. I have the same issue and I have a Blueyonder account. When I try to sign in to Virgin Media to get an app password to get my e-mails working again, the system doesn't let me sign in. Can you point me to where I can sign in please? Thanks.
Lara1
Joining in
2 years ago
I am actually now working fine - i didnt realise you needed a specific password for a 3rd party app
- Molly_T
  Forum Team
  2 years ago
  Hi Lara1! 👋 Thanks for getting back to us. Glad to hear it's all now sorted.
  
  You can find more information (including additional detail about passwords and using 3rd party email clients) here 👉 How to manage my email account | Virgin Media Help. Hope this helps!
  
  Let us know if there is anything else outstanding we can offer support with. Wishing you all the best! 🌞