Cannot sign in to my online virgin media account
Recently i tried to sign in to my virgin media account but it keeps asking for new registration. My old username/email is not working. What can i do to login??
Forum Discussion
3 Replies
- Daniel_Et
Forum Team
Hi ani2 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having 😔
Given your username isn't being recognised, have you tried clicking on the "Forgot your email address" link to double check you're definitely using the correct one?
Please pop back to us at your earliest convenience.
Regards,
DanielHi,
Yes i am using the correct email address. After it shifter to O2, it is creating some issues. Can you please help me out, otherwise i cannot login and see my details like bills, etc.
- Vikki_M
We can help yes 😊
Could you please tell us exactly what the page is requesting and if you're getting any error message when following the steps?
You can just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.
Have you created the new ID yet?
Please pop back to us when you can.
